Emotional Intelligence Training for Healthcare Providers and Professionals

Emotional Intelligence (EQ) Training for Healthcare Teams

End Patient Complaints, Team Burnout, and Turnover, Putting Care Standards at Risk.

Top training for healthcare leaders looking to build stronger teams, retain top talent, and deliver better patient experiences.

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Physicians • Nurse Practitioners • Physician Assistants • Nurses • Leaders

Low morale. Negative patient reviews. Preventable clinical errors. They all have one thing in common: poor communication.

Circular graphic showing 70% statistic in bold orange, representing the high impact of emotional intelligence (EQ) on healthcare team performance and patient outcomes.

The cost is impossible to ignore:

70% of healthcare errors stem from communication failures. (Joint Commission)
Poor communication leads to 70% of major safety incidents, threatening care quality and hospital reputation. (NIH)
It costs hospitals $1.7 billion in malpractice payout

When communication fails, the entire system feels it — from patient satisfaction scores to staff morale to your hospital’s bottom line.

Two female doctors in white lab coats discussing patient care in a hospital hallway, representing teamwork challenges in healthcare environments.

You can feel it every day as a leader: strained conversations in the hallway, staff who avoid each other, frustrated patients filling out surveys with complaints.

You’ve tried following protocol: stepping in to intervene, sit-down talks, and moving it up the chain of command. Maybe you’ve even issued a Performance Improvement Plan, but the conflict continues.

You don’t want to lose the employee, but you’ve tried everything.

This is more than a personality clash—it’s an issue of Emotional Intelligence (EQ).

Clinical skills save lives – but alone they’re not enough.

When emotional intelligence (EQ) is missing, burnout rises, collaboration breaks down, and patients lose trust

To lead effectively in healthcare today, teams need more than credentials. They need empathy, compassion, communication skills, emotional regulation, and healthy relationships with coworkers and patients.

Emotional Intelligence training
has been proven to…

Reduce employee stress and burnout
Improve job performance and satisfaction
Increase teamwork, collaboration, and problem-solving
Improve patient outcomes and satisfaction

In today’s high-stress healthcare environment, EQ isn’t just a nice-to-have—it’s essential.

Your Patients Are Speaking.
Are You Listening?

Patients are voicing serious concerns about the care they receive. Too often, they feel rushed or dismissed, instead of heard, respected, and understood.

Patients are asking for the following:

Better Communication

Clear, compassionate, two-way dialogue.

Stronger
Trust

Confidence that their care team is competent, transparent, and honest.

Providers
Who Care

Empathy, attentiveness, and respect at every touchpoint.

Without these essentials, patients often end up switching providers.

The good news? Emotional Intelligence (EQ) isn’t neurosurgery. In just 60 minutes, you can build the tools to transform your daily practice, improve patient satisfaction, and lead with clarity and confidence.

Create better experiences for patients and a healthier culture for your team.

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Introducing EQ for Healthcare Providers

A 60-minute, scenario-based online training designed to strengthen patient relationships and prioritize empathy and engagement in every interaction.

Young male nurse in blue scrubs attentively listening to an older female patient in a home or clinical setting, demonstrating the importance of empathy and patient engagement.

Our course bridges the gap between medical knowledge and human understanding—leading to better patient compliance, fewer complaints, and improved team morale.

Your leadership and proactive action play a critical role in preventing provider burnout, reducing the need for performance improvement plans (PIPs), and ultimately minimizing the risk of litigation and patient dissatisfaction. Now is the time to act—invest in meaningful solutions that support your team and elevate the quality of care.

Designed for physicians, nurses, administrators, and allied healthcare professionals, this course can also help fulfill CE/CME or state licensure requirements (where applicable).

Hospitals with high EQ teams report fewer patient complaints, better HCAHPS scores, and lower turnover.

By the end of this course,
your team will know exactly how to:

Resolve team conflict with calm and clarity
Deliver hard news with empathy
Handle difficult patients with emotional control
Boost patient satisfaction and trust

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Through interactive, real-life scenarios, your physicians, mid-level providers, nurses, administrators, and staff will master the PEAK Emotional Intelligence Framework:

Percieve

Learn how emotional triggers, stress, and burnout impact you at work.

Express

Regulate your emotional responses and respond calmly to challenges.

Align

Learn to read the emotional needs of others and communicate with with intention.

Keep Connected

Build and maintain positive relationships with patients, peers, and team members.

Choose the option that works for you

Tier 1:

Individual License

1-year access to the full interactive course
Certificate of completion (eligible for CE/CME credit where applicable)

Starting at $69 per person

Tier 2:

Individual +Executive Coaching

Full access to the course (Tier 1)
One 60-minute executive coaching session with certified EQ/EI coach Bill Bergau, ACC Executive Coach
Professional EQ self-assessment
Optional 30-day action plan or follow-up

Starting at $299 per person

Tier 3:

Enterprise License

For hospitals, clinics, and healthcare systems looking to scale emotional intelligence across their workforce.
1-year access for employees across departments
Admin dashboard for monitoring usage and completion
Bulk certificates for compliance
Optional add-on: discounted executive coaching or live group workshops

Contact for pricing

Designed for and tested by healthcare providers.

“This online module on professionalism and interpersonal communication/management skills exceeded my expectations.”
“The content was clear, practical, and immediately applicable to real-world professional settings. It offered valuable insights on building respectful, effective workplace relationships and managing challenging interactions with confidence. The interactive scenarios were especially helpful for reinforcing key principles. I highly recommend this module to anyone looking to enhance their professionalism and improve their interpersonal skills — it’s an outstanding resource for personal and professional growth! Peak performance is a valuable resource for any organization on both the individual and departmental level. I highly recommend it.”
Dr. Brian Solomon
Cardiothoracic Surgeon
“This Emotional Intelligence course transformed how I lead, connect, and show up for my team.”
“Bill’s Emotional Intelligence for Healthcare course gave me practical tools to lead with greater presence, empathy, and accountability – skills that have transformed how I show up for my team and patients. I’d recommend this course to any healthcare professional or leader looking to deepen their emotional intelligence, starting with themselves – and ensuring they’re fully present for those they serve.”
Christina Volpicelli, RN, MSN, MBA
Healthcare Leader
“This course reshaped my practice with deeper self-awareness and renewed compassion.”
“I was fortunate enough to participate in The Emotional Intelligence course by Bill Bergau. I have been a practicing Registered Nurse for 36 years in the hospital setting and listened to this very relevant, pertinent lecture that helped me in many ways. The information was helpful and encouraged introspection, self-evaluation, analysis, and appraisal. It reminded me of the need of those I can impact in a very vulnerable state. I believe my performance will be enhanced and I will incorporate this into my daily practice. So grateful that Bill has presented this information and I encourage any person or healthcare personnel to participate in this course.”
Lisa Wall, RN, BSN
“Bill’s coaching was engaging, judgment-free, and genuinely life-changing.”
“I had the best experience doing coaching with Bill! I had to do mandatory coaching and did not know what to expect. Bill made it so very easy. To begin with, he was very non-judgmental. His calm demeanor made the sessions fun and engaging. He started with basics and went up from there. Bill is also very flexible and worked well with me while working nights. He is very knowledgeable. I would highly recommend him!”
Karen Green, M.D.
NCH Hospitalist
“Bill’s thoughtful coaching strengthened my relationships and elevated my leadership.”
“Bill’s coaching has been truly transformative—his thoughtful guidance, unwavering support, and authentic care for my success have helped me deepen my interpersonal relationships and become a more thoughtful and agile healthcare leader. My deepest gratitude, Bill.”
Christina Volpicelli
Organizational Development Manager, Naples Community Hospital (NCH)
“These coaching sessions taught me to respond with clarity, confidence, and emotional control.”
“I learned a lot from my coaching sessions with Bill. I appreciate that I had his support throughout the training sessions and could always count on him to be a listening ear and a voice of reason. More importantly, I learned a valuable skill set and the significance of responding to certain situations rather than reacting. I’ve implemented the breathing and calming techniques that I acquired from the sessions and I continually use these during challenging situations in professional settings. I can now discern when it is appropriate to voice my opinion in certain environments. Overall, this was a great experience and I would recommend it to other healthcare professionals.”
Dr. Medjine Jarbath

Meet the Instructor: Bill Bergau

“Why didn’t anybody teach us this in school?” is what my clients often ask.

Emotional intelligence is the cornerstone of quality healthcare. Providing the best possible care is a team sport, and it doesn’t matter how brilliant someone is if they can’t communicate effectively or work well with others.

The problem isn’t that these dedicated physicians, surgeons, and nurses are incapable of empathy, collaboration, or emotional regulation—the issue is that they were never taught. Add in a high-stress, often emotionally charged environment…and you end up with burnout, conflict, and occasionally even lawsuits.

After successfully coaching physicians on an individual level, I designed a solution to help administrators get ahead of the problem. This training will help your physicians, nurse practitioners, physician assistants, nurses, administrators, and all team members meet their daily challenges with strength and compassion.

Education & Credentials

International Coaching Federation (ICF) Executive Coach – ACC
Emotional Intelligence: EQ-i 2.0® Certified
Emotional Intelligence: EQ 360® Certified
Emotionally Effective Leader Workshop Certified
Hogan Personality Assessment Certified
LeadNow! Leadership Assessment Certified
Positive Psychology Life Navigation Certified
Jack Canfield’s Success Principles® Certified Trainer
Myers-Briggs Type Indicator® (MBTI) Certified
Master’s in Adult Education
15 years of experience in Coaching, leadership training, and professional development
15 years of experience in medical marketing, sales, training, and consulting
Member of the National Career Development Association (NCDA)
Member of the Society of Emotional Intelligence
Member Association for Talent Development (ATD)

Compassionate Black male nurse in blue scrubs smiling and holding hands with an older male patient, illustrating empathy and connection in healthcare.

Emotional Intelligence (EQ) isn’t just about patient satisfaction—it’s about delivering the quality of care every person deserves.

Invest in your people and see the return in quality care, safety, and reputation.

Start elevating your care today.

ENROLL NOW

“Without counsel plans fail, but with many advisers they succeed.”

Proverbs 15:22